FAQs

Simple Stencils are pre-pasted, pre-spaced, individually laser cut out letters that press on your wall or any flat smooth surface (glass, metal, smooth stone, plastic, etc.). Once applied with our easy to follow instructions, the letters are the only thing remaining on the wall or surface. The letters are very thin, equivalent to about 3 coats of paint and have a beautiful matte or satin finish. The above properties give the letters the appearance of being painted on without all the mess, skill, creative limitations and time that hand painted stencils require.

These are not decals with a clear film around the letters, but rather individually cut out letters that have been pre-spaced for you. Applying the Simple Stencils is as easy as removing the backing and pressing to the surface where you would like it. Please visit our Simple Stencil Instructions page for more details. Each order is custom made to your specifications and arrives with easy to follow illustrated instructions, installation tool and a free practice word which makes it Simple to add your own creative meaning and personality to your space!

Pre-spaced means that we cut the letters and send them to you with all the positioning and spacing of the letters and words for you. The lettering will arrive as you see it on our site or as you have designed it in our design center. Your order will arrive as a single roll of lettering which you will apply as one piece. (some larger sized pieces may already arrive in multiple sections for easier install).

Yes, you can also cut the sheet of letters into as many pieces as you choose to make the quote into multiple lines, etc. You can even cut each word / section apart to install them in your own creative layout to fit your style or space. The possibilities are limitless!

(some larger sized pieces may already arrive in multiple sections for easier install).

The lettering will arrive in three layers (the top application tape layer, the letters themselves and the stiff paper backing paper). You will simply peel away the backing, apply the top two layers to the surface and rub down with the application tool. Lastly you peel away the top application tape layer to leave only the beautiful pre-spaced letters on the wall. It’s really that simple!

We send a Free Practice Word (of your choice) with every order so that you can practice the install steps as well as make sure the surface is suitable for your lettering prior to install.

Visit our Tutorials Page step by step instructions.

Simple Stencil lettering is self-adhesive and will remain stuck to any smooth or semi-smooth surface for many years. This includes painted walls, glass, mirrors, smooth plastic, metal, tile, and smooth wood.

Simple Stencils will not stick well to materials such as untreated rough wood, cinderblock, brick or paper. (Cinderblock works well if the blocks have enough layers of paint which creates a smoothness. This is often the case in schools, hospitals, etc.)

Light to medium textured walls work great for Simple Stencils and the texture will show through the lettering so it still appears as if it is painted on. Highly textured walls however do not work well with Simple Stencils. If you are in doubt about your surface, please request a sample to test prior to placing an order.

We carry over 60 beautiful matte finish colors including some satin metallic colors. See our color chart for all the colors we offer.

Because all computer monitors display color a little bit differently, the colors that appear on your screen may or may not be an accurate representation of the actual Simple Stencil Color. If you have a specific color in mind that you are unsure of, please order a color sample first..

If you have a specific color you are trying to match and you cannot find an acceptable match with our standard colors, please contact us with the color specifics (see criteria below) and we will check our stock for a closer color match.

Many additional colors are offered in a premium material that is available only upon request however please keep in mind there is a considerable price and time increase when ordering special colors. If you have a particular color in mind, please contact us with the color in one of the following formats so we can attempt to match it with our stock and send you a price quote and/or color sample to try.

Special Color Request Formats that we can attempt to match:

• PMS Number (Pantone Matching System)
• HKS Color Number
• TruMatch Color Number
• Focoltone Color Number
• SpectraMaster Color Number
• DIC Color Number
• RGB Numbers

CMYK Numbers

Yes, and it’s simple to do!. Simple Stencils work well for renters and homeowners because they can be removed from the surfaces when you are ready without damaging the underlying surfaces.

To remove, simply peel up a corner of each letter with your finger nail or tweezers and gently pull off the lettering. If you have had them installed on the wall for a long period of time or if you find they are difficult to remove, you can warm them up with a hairdryer prior to peeling them to make the job easier.

We can cut your logo or any other creative ideas you have into a Simple Stencil that you can use for advertising or display purposes. They work well on storefront windows, vehicles, sign blanks as well as your walls.

If you have a logo / graphic in one of the following vectorized formats we can cut the file without any clean up charges. Just email the file to Scottsupport@thesimplestencil.com along with any criteria about the size, colors, etc that you would like the Simple Stencil be and we will make it available for ordering in our catalog. (Please note the file types below would need to be vectorized and / or have the font embedded into the file for us to be able to cut it appropriately).

.ai (adobe illustrator)
.cdr (Corel Draw)
.eps (encapsulated post script)
.pdf (portable document format)

If you don’t have the logo/graphic file in one of these formats, you can send us a picture file (jpeg, tiff, etc.) in as good a quality as you have available and we will be able to trace and / or re-create the file in a format we can use. We will notify you if there will be any charges before we begin work for very intricate designs..

If you are unsure of the file types you have available…just send us what you have and we will contact you if we have any questions.

Yes, we have an easy to use online Design Center that allows you to type in your own text and preview/order it in a variety of colors, sizes and letter styles.

If you want to display your lettering in multiple lines, simply use the [Enter] button on your keyboard to move your cursor to the next line, finish typing in your text using as many lines as you wish until you get your lettering exactly as you would like it. The design center will give you a preview of your design as well as a price for the style/size/color you have selected.

The design center will also display the length of the lettering based on the letter height and style you select. Make sure to check the length of the lettering to make sure it will fit appropriately in your space. If the design is too long, you can break it down into more lines or choose a smaller size and/or letter style.

Credit Cards

You may pay online with any major credit card or by using PayPal easy checkout. For your convenience, it is not necessary to have a PayPal account however you can choose to pay with your PayPal account (if you have one) should you decide to. Our shopping cart will guide you through the easy and safe process step by step.

Gift Certificates / Store Credit

If you have been the lucky recipient of a Gift Certificate as a gift or contest winner, you can use this payment option at checkout by entering the Gift Certificate or Store Credit #.

Check or Money Order

You may also pay by personal check or money order. Checkout instructions will instruct you on how to do so as well as give you details about where and how to send payment.

The Simple Stencil
P.O. Box 358998
Gainesville, FL 32635-8998
USA

Purchase Orders

Accepted from Government & Educational Institutions, Banks & Hospitals in the United States Only.

Purchase orders must:

• be a bona fide company document and signed by a qualified representative of the company.
• state both the shipping and billing address as well as contact name and phone numbers.
• include the shopping cart number, brief description of the item(s) and total cost including shipping and applicable taxes.
• include payment terms that are NET 10 days from date of invoice (initiated once product(s) have shipped).
• be made payable to The Simple Stencil and mailed to the following address:

The Simple Stencil
P.O. Box 358998
Gainesville, FL 32635-8998

(existing PO customers who have been pre-approved, may email their PO’s to support@thesimplestencil.com )

For U.S. deliveries, we use UPS, USPS First Class and USPS Priority Mail with Delivery Confirmation Tracking and is generally delivered within 1-5 business days from the date it ships, depending on shipping method. When the order ships, you will receive an email with the tracking information included.

For International orders, we ship via USPS First Class International mail. We charge a flat rate regardless of order size that are based on your location and range from $20.00 – $38.00 depending on your Country. You will be able to determine shipping rates during the checkout process before you place your order.

Credit Card, PayPal, Gift Certificates, Store Credits and Purchase Orders

Your Simple Stencil decal order will ship out within 1-5 business days after you place your order when paying online via PayPal with a credit card, using a gift certificate or Purchase Order.

If you pay via PayPal with an e-check, the order will ship out within 1-5 business days after the e-check has cleared your account which generally takes 2-5 days.

Check/Money Order Payments

With a money order or cashiers check, your order will ship out within 1-5 business days from the date the money order is received. Personal checks however will take longer as we must wait until the check clears your bank before the order is shipped. Once the personal check has cleared, the order will ship within 1-5 business days.

If you would like your order to arrive in time for a specific date or event, please contact us and we will do our best to expedite your order.

International Orders are subject to customs delays and duties which can involve up to 1-3 weeks in transit which is out of our control.

The Simple Stencil will only charge sales tax for merchandise ordered on this website that is shipping to a Florida address.

We make every attempt to check and double check each order for any manufacturing defects before the order is shipped however if your order arrives damaged or defective, please contact us or return the order to us for a full refund or replacement.

If you receive your order and have decided that you no longer want the item as ordered, it can be returned to us in new condition for refund of purchase price. Original shipping and return shipping costs will not be refunded. This does not apply to custom orders made using the design center, or if we are otherwise working from your own design.

Due to the volume of sales, we cannot be responsible for any customer spelling errors on custom orders. Please double check your spelling prior to submitting order.

Yes, we do offer color swatches. Simply browse our Color Swatch Request Form and order the color(s) you are interested in and we will mail them out to you within 1-3 working days.

If you have a specific color you are trying to match and you cannot find an acceptable match with our standard colors, please contact us with the color specifics and we will check our stock for a closer color match.

Many additional colors are offered in a premium material that is available only upon request however please keep in mind there is a considerable price and time increase when ordering special colors. If you have a particular color in mind, please contact us with the color specifics so we can attempt to match it with our stock and send you a price quote and/or color sample to try.

Welcome to the Simple Stencil Website. If you continue to browse and/or purchase from this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you.

***Allergy Notice: The adhesive used in some of the products may contain a small amount of natural rubber latex.***

***Safety Warning: Design with Safety In Mind At All Times. Ensure that there will be no Simple Stencil installed within reach of unattended young children as small pieces could be peeled from surface and present a choking hazard to children. To prevent this please always install your product in a location out of reach of small children.***

Refund Policy:

The Simple Stencil is dedicated to ensuring customer satisfaction so if for any reason you are not satisfied with your purchase or your product is defective in any way, you may return the product, within 30 days of purchase to The Simple Stencil, P O Box 358998, Gainesville, FL 32635-8998, USA. Upon receipt of returned product, The Simple Stencil shall either provide you a credit for future purchases (less shipping and handling) or, in the event of a defective item, your option of a complete refund of the purchase amount including any shipping charges, or a replacement of the faulty item shipped at our expense.

Please note that custom orders can only be returned if defective in materials or workmanship.

Privacy Policy

The Simple Stencil privacy policy may change from time to time, however it constitutes part of this agreement. The privacy policy will never be amended so as to permit us to sell or supply your contact information with any third party, unless we are legally required to do so, or if the information is requested by a law enforcement agency, or if we need to do so to recover a debt. See our Privacy Policy for more details.

Trademarks & Copyrights:

The quotes, sayings, phrases and art on this site which are offered for resale are either the copyright of us, our licensors, or part of the public domain for public use. If anything is found to be copyright and unlicensed, it will be removed immediately. The contents and graphics of The Simple Stencil website are protected by federal trademark and copyright laws.

Where the customer requests we work to their design, be it by using our design center or contacting us for a custom quote, it is the customer’s sole responsibility to obtain permission to use images, art, quotes, phrases and sayings provided by the customer to us. It is not the responsibility of The Simple Stencil to search the archives of the U.S. Patent and Trade Mark Offices, copyright databases, or any other domestic or foreign resource to detect unauthorized use of materials provided by our clients. All other content, photographs and any images created by the online design program (although not necessarily the content therein) are and remain the copyright of The Simple Stencil and/or its licensors.

If you believe a copyright infringement has occurred on your property, please provide us with a detailed description of copyrighted work, a detailed description of where it is located on this website, and your address, telephone number and email address and we will forward this information to our copyright agent.

Representations and Warranties:

Precautions are used to assure the content of information is accurate on The Simple Stencil website. However The Simple Stencil and Jennifer Jeffers, LLC does not warrant that the information on the website is accurate, complete or current. The Simple Stencil products, colors and styles subject to change without notice.

Modification:

We reserve the right to discontinue the manufacturing of any product and/or color offered on this website at our discretion and without notice. We also reserve the right to modify any product without consideration of compatibility of previously manufactured products.

Links to other websites:

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Payments:

Payment is of the essence of the contract. Customers who purchase a product from The Simple Stencil website or from any merchants connected to this website warrant that any credit information supplied is true, complete and accurate and will be honored by your credit card company or bank.

Intellectual Property Notification:

Reproduction or modification of any of The Simple Stencil designs and images are strictly prohibited, including but not limited to, copying and scanning. The Simple Stencil products may not be copied or reproduced in any way without express written consent of The Simple Stencil. No rights to The Simple Stencil products, designs, logos, or any portion thereof, shall be granted or implied.

Indemnification:

Visitors and purchasers of products of this website hereby agree to indemnify, defend and hold The Simple Stencil partners and staff harmless from any liability, claim and expense, loss, including attorneys fees related to your violation of this agreement or use of this website.

Neither The Simple Stencil, Jennifer Jeffers, LLC, nor any of its officers, directors or other affiliates will be liable to you or any third party for any claims, losses or other damages to the product, the surface to which the product is affixed, or any other property or person, including without limitation damages for personal injury, caused by any abuse or misuse of the product or other failure to follow instructions including but not limited to paint and/or wall damage.

In no event shall we be liable for any incidental or consequential damages (including but not limited to liability for loss of profits or goodwill) arising from the sale or use of the product. Where we cannot exclude liability, liability will be restricted to the price paid for the product. Some states do not allow the exclusion or limitations of incidental or consequential damages, so this exclusion and/or limitation might not apply to you.

These terms of agreement were created in Gainesville, Florida and shall be governed by and construed by and in accordance with Federal Law and the Laws of the State of Florida (without regard to conflict of laws principles). Any cause of action with respect to this website or our products must be initiated within one calendar year after the cause of action arose or forever barred and waived. All legal proceedings arising out of or in connection to this agreement shall be brought solely in Gainesville, Florida .

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the TheSimpleStencil.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order and to occasionally offer you promotional discounts and new seasonal products. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog, free samples as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting our customer service department by Scottemail or phone (352-299-3538).

We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 352-299-3538 or send us an email at ScottThe Simple Stencil.